Cancelling your Greenlight Guarantee policy

1. Log in to your Greenlight Rent Portal, go to the Overview Page and click on your active policy.

2. Scroll to the bottom of the page and select "Request Cancellation."

3. Select your cancellation reason and click Submit.

4. Your property manager will receive an email to confirm or deny your cancellation request.
5. Once they have taken action, you will be notified via email.
6. If your property manager does not respond within the provided timeframe, your policy will be automatically canceled and a refund will be issued.

What Happens After Cancellation?

Cancellation Before Move-In

• Both your refundable reserve and any premium paid will be returned.
• Refunds typically take 5–10 business days to process, though timing may vary depending on your financial institution.

Cancellation After Move-In

• Your refundable reserve will be held for at least 60 days after cancellation to allow time for your property manager to file any valid claims. 
• Once all claims are reviewed and closed, any remaining funds will be refunded to you.

Important Considerations

• If you move out before your lease ends, your property manager still has 60 days to submit claims
• During this time, your refundable reserve will remain on hold
• Any unused portion of the reserve will be returned after all valid claims have been resolved